Returns & Exchanges
At Santoro Milan, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn items. Our luxury concierge team is dedicated to ensuring your exchange or refund is processed with the same elegance as our collections.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the items in their original Santoro Milan packaging, ensuring all designer tags and hygiene seals remain intact.
Ship the Items
Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized courier location.
Quality Inspection & Refund
Once our artisans verify the condition of the return at our Milanese warehouse, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing